EXECUTIVE SUMMARY With the world moving towards a more health conscious lifestyle, people have become increasingly aware of the health implications of eating the right food as well as exercising. This has provided numerous opportunities for fitness gurus to establish fitness centres and offer their services as well as their guidance and expertise. Gym Ike Fitness Centre is located at Adenta Frafraha in the Greater Accra Region and has been operating for the last ten years. During the needs assessment it was discovered that despite its many efforts, the fitness centre has continued to have problems with its operations structure. Related literature revealed that the application of operation management strategies have been ignored when the fitness industry is involved. However, there is a strong need for operations because of its relationship with the customer experience. The proposed solution for this project is an automation of the gym’s processes using the process chart – a process and capacity design model to increase its efficiency, reduce time and resources spent undertaking these processes, saving funds and keeping processes simple and scalable.
